999xo Privacy Policy

1 Introduction and Scope of Application

999xo ("we", "us", or "the platform") operates a safe and reliable online betting and casino service for players in Bangladesh. This privacy policy describes how your personal information is processed when you visit our website 999xo.cam, create an account, or use any of our services.

This policy applies to all users of 999xo — registered members, guest browsers, and anyone who contacts our support service. By using our services, you are considered to have agreed to the terms of this privacy policy. Our commitment to data protection is unwavering — your personal information is our highest priority.

This document may be updated from time to time. The latest version will always be available on this page, and the date of any changes will be noted above.

2 Information We Collect

999xo collects several categories of information. This information is used for specific purposes, and no information beyond what is necessary is collected.

2.1 Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• National ID number or passport number (where applicable)
• Address (including district and division)

2.2 Contact Information

• Email address
• Mobile number (linked to bKash, Nagad, or Rocket transactions)

2.3 Financial Information

• Payment method name (bKash, Nagad, Rocket)
• Transaction history (deposits and withdrawals)
• Wallet balance and bonus credits

Note: We do not store full bank account numbers or card numbers on our servers — that information remains in the secure environment of the payment provider.

2.4 Technical and Usage Information

• IP address and location (country/city level)
• Device type, operating system, and browser version
• Session duration and page view history
• Betting and game play history

3 How We Collect Information

We collect your information in the following ways:

3.1 Directly from You

You provide information directly when filling out registration forms, going through the account verification process, requesting deposits or withdrawals, contacting support via live chat or email, and accepting promotional offers.

3.2 Automatically

When you browse our platform, technical information is collected automatically through cookies, web beacons, and log files. This information is used to improve the performance of the site.

3.3 Through Third Parties

Payment providers (bKash, Nagad, Rocket) send the necessary information to our system when completing transactions. Identity verification service providers may also share information in a limited capacity.

4 Purpose of Using Information

999xo uses your personal information only for the following specific and legitimate purposes:

4.1 Providing Services and Managing Accounts

• Creating, verifying, and maintaining your account
• Processing deposits and withdrawals (minimum deposit ৳200, minimum withdrawal ৳500)
• Distributing bonuses and rewards, such as the 150% first-deposit bonus
• Managing VIP membership

4.2 Customer Service

• Providing 24/7 support in Bengali via live chat
• Responding to complaints and inquiries by email
• Resolving transaction-related issues

4.3 Security and Fraud Prevention

• Protecting accounts against unauthorized access
• Detecting and preventing suspicious transactions
• Complying with anti-money laundering (AML) regulations

4.4 Responsible Gaming

• Identifying problematic gaming behavior and providing support
• Age verification (for users aged 21 and above only)
• Facilitating self-exclusion and limit-setting features

4.5 Platform Improvement

• Analyzing and improving the user experience
• Planning the launch of new games and features
• Identifying and resolving technical errors

4.6 Marketing Communications

If you consent to marketing communications, we will inform you about new promotions, bonus offers, and special events. You may withdraw this consent at any time.

5 Data Storage and Security

999xo follows industry-leading standards to protect your information. We maintain the following security measures:

5.1 Encryption

SSL (Secure Socket Layer) encryption is used on our website and mobile platform. All data transmitted between your browser and our servers remains encrypted.

5.2 Access Control

Your personal information can only be accessed by authorized staff, and only to the extent necessary for carrying out their responsibilities. All staff are bound by strict confidentiality agreements.

5.3 Retention Period

Information is retained for as long as your account is active and for as long as required after account closure to meet applicable legal obligations. Records of financial transactions are kept for a defined period in accordance with relevant regulations.

5.4 In the Event of a Security Breach

If a data security breach occurs and it creates a risk of harm to your rights or interests, we will notify you as soon as possible.

6 Sharing Information with Third Parties

999xo does not sell your personal information. However, information may be shared with specific third parties in the following limited circumstances:

6.1 Payment Providers

Information necessary for processing transactions through bKash, Nagad, and Rocket is shared with the relevant payment provider. These third parties follow their own privacy policies and security standards.

6.2 Identity Verification Services

Third-party KYC (Know Your Customer) services may be used for account verification. These service providers may only use the information for verification purposes.

6.3 Legal Obligations

We may be required to disclose information as part of a court order, government directive, or applicable legal process. In such cases, we will provide only the information legally required.

6.4 Technical Service Providers

Third-party technical partners are used for cloud storage, data analysis, and platform operations. They may process data on our behalf but may not use it for their own purposes.

Outside of the above cases, none of your personal information will be shared with third parties without your prior written consent.

7 Cookies and Tracking Technologies

Our website uses cookies and similar technologies. These technologies help ensure the functionality of the site and improve the user experience.

7.1 Essential Cookies

These cookies are essential for running the core functions of the site — maintaining login sessions, security authentication, and saving your preferred language are among them. Disabling these cookies will prevent the site from working properly.

7.2 Functionality Cookies

These cookies remember your preferences (such as game type and display settings) and automatically apply the same preferences on each visit.

7.3 Analytics Cookies

We improve the platform by analyzing which pages are visited most, how long users stay, and which features are popular. This information is aggregated and anonymous.

7.4 Cookie Controls

You can accept or reject cookies through your browser settings. Keep in mind that disabling essential cookies will make it impossible to log in to your account or make transactions.

8 Your Rights

As a user of 999xo, you have the following rights regarding your personal information:

8.1 Right to Access

If you want to know what information we hold about you, contact our support team. We will provide this information within a reasonable time.

8.2 Right to Rectification

If any information we hold about you is incorrect or incomplete, you can have it corrected. Most information can be updated directly from your account settings; for more complex cases, contact our support team for assistance.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Keep in mind that due to legal obligations, some information may need to be retained for a specific period.

8.4 Right to Object to Processing

If you do not wish to receive marketing messages, you may request to stop marketing communications at any time. This will have no effect on the core services of your account.

8.5 Right to Data Portability

You may request to receive the information we hold about you in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team. We will respond to your request within 30 business days.

9 Protection of Minors

999xo's services are for users aged 21 and above only. We do not knowingly collect information from any minor.

Date of birth is verified during the registration process. If a user provides false information about their age and this is later proven, that account will be closed immediately and the related information will be deleted from the system.

If a guardian suspects that a minor is using our platform, please contact us immediately.

10 Changes to the Privacy Policy

We may update this privacy policy from time to time. Changes may occur due to applicable laws, the introduction of new services, or improvements to security practices.

For any significant changes, we will notify you via your registered email address or through a notice displayed at login on the platform. The date of any change will always be visible at the top of this page as "Last Updated".

Continued use of our services after any changes indicates that you have agreed to the updated privacy policy. If you do not agree, you may request that your account be closed.